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AltiGen announces the general availability of MAX Communications Server 6.0 Update 2
Available immediately for download, MAX Communications Server 6.0 Update 2 has been released. The update includes a roll‐up of existing software fixes and three new client applications:
• MaxAgent 6.0 • MaxSupervisor 6.0 • MaxInsight 6.0
MAX CS 6.0 Update 2 will begin shipping on MAX1000, MAX2000, and the OFFICE series of products in May. |
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MAX Agent 6.0
MAX Agent 6.0 brings the look and feel of MaxCommunicator 6.0 to the workgroup agents, replacing AltiAgent. MAX Agent extends MAX Communicator’s functionality with the addition of 4 Workgroup Agent specific tabs:
• WG Queue • WG Voicemail • WG Status • Agent Performance Stats
Licensing: Existing AltiAgent client licenses will automatically be upgraded to the new MAX Agent licenses. |
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MaxSupervisor 6.0
MAX Supervisor 6.0 brings the look and feel of MAX Communicator 6.0 to the workgroup supervisors, replacing AltiSupervisor. MAX Supervisor has expanded WG statistics reporting capabilities including new graphic charts and streamlined agent performance information.
Licensing: Existing AltiSupervisor client licenses will automatically be upgraded to the new MAX Supervisor licenses. |
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MaxInsight 6.0
MaxInSight is a new Workgroup Monitoring application/reader board for displaying Workgroup statistics on a desktop or flat panel monitor.
Agents and Supervisors can see: • Workgroup Queue Status • Agent Resource Status • Real Time Operations Review • Queue Alert Conditions
Combine real time data and graphical display data Rotate through Multiple Workgroups You may set an alert condition for each data element and play a sound file You may set a color code to easily recognize the current condition/state
Licensing: MAX Insight 6.0 is a brand new application that requires additional licensing. 1 license is required for each current session of MAX Insight |
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